Manager - Customer Success - Enterprise Product Firm

Job Opportunity as a Customer Success Manager- Products - O2C

Minimum Requirements :

- 7+ years- experience with at least 4 years experience as Customer Success manager in an enterprise product firm.

- Independently managing customers and Product Know-how with experience with dealing with CXO levels with Fortune 500 customers.

- Strong experience in 02C (order to cash)/Order Management cycle of business.

- Strong experience in dealing with product software companies We need someone who come from a product software company background or people who have worked in large companies, Familiar with data models. feature definition, extensive screen and report definitions in the O2C space.

- Preferred APICS Certified.

- Understand business requirements, document them in standard formats, obtain business user approval and work them seamlessly into the existing framework

- Plan and responsible for quality testing including unit, integrity and user acceptance testing.

- Experience with Business Process Modelling methodologies and practices

- Able to complete assignment with minimal direction (self-starter)

- Excellent analytical and problem solving skills required, including a thorough understanding of how to interpret customer business needs and translate them into clear business requirements and CoAction capabilities.

- Maintains excellent verbal and written communication skills and the ability to interact with customers and technical delivery team.

- Experience with product development life cycle methodologies.