23/11 Samyuktha
Manager Client Services at Perfect Hired

Views:368 Applications:31 Rec. Actions:Recruiter Actions:25

Manager - Customer Success - Enterprise Clients - IT (6-10 yrs)

Hyderabad/Mumbai Job Code: 866456

We are helping startups to build teams with right candidates. Below open position is for one of our HRMS Product Customer.

Responsibilities:

- Manage a team of techno-functional consultants and provide recommendations on the process to enterprise clients

- Act as a techno-functional consultant and provide recommendations on process

- Configure and manage client's ; Assist and Train clients to do it on their own

- Devise engagement plans that consider customer business goals and map product capabilities to achieve these goals

- Drive product adoption, increasing overall retention and achieve process success for customers

- Support clients during critical HR events like Appraisal, Increments etc.

- Support clients to resolve queries or bugs, as and when required

- Gather feedback on product experience during the entire customer lifecycle via targeted surveys

- Identify prime targets for up-sell/cross-sell and engage Sales team to execute on those opportunities

- Share best practices with clients on how to achieve product success

- Identify risks proactively, mitigate and escalate as deemed appropriate

Requirements:

- MBA/PGDM (preferably in HR) or relevant work experience after BE/BTech

- 6+ years of experience in HR transformation & change management/HCM implementation and customer management roles / HR consulting roles

- Understanding of Technology systems. HRMS system implementation and understanding would be preferred

- Good in MS Excel, Word and Powerpoint

- Key behavioral traits: Agility, Analytical, Persistence and Ability to stretch

Contact

Samyuktha Parlapalli
Manager - Client Services

Women-friendly workplace:

Maternity and Paternity Benefits

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