Manager - Customer Success - Education

What You Will Be Responsible For:

1. Setting up and improving systems to manage student progress for multiple cohorts as they move through our program

2. Manage and analyze student data to drive process/operational improvements

3. Build-out systems to test/ improve student success metrics, including but not limited to:

4. Onboarding process

5. Content to support the student journey

Student touchpoints

This role is for you if you:

1. Are extremely detail-oriented and enjoy process development

2. Love leadership roles and are excited by the challenge of building a team from scratch

3. Have strong written and / verbal communication skills

4. Are comfortable testing new process and with making quick decisions in a fast-paced environment

5. Are proactive, disciplined, organized, and resilient

6. Are eager to learn new things and willing to ask for/ receive feedback

7. Are empathetic towards others and genuinely want to help people grow

8. Love to help people achieve their goals

9. Have strong project management skills

10. Are an active listener and are genuinely curious about how things work, or why they don- t

Preferred Qualifications:

11.Operational experience in a scaling customer-facing organization (supporting 1,000+ - 5,000+ customers)

12. 5 - 7+ years of experience in customer success, customer service, sales, and/or another customer-facing role

13. Experience building out and tracking information in Excel and/or data collection

14. Experience working in operations, performance coaching, and/or program management is a plus

15. Bachelor's/Master's degree in Business, Economics, Business Management and Information Systems (OMIS), or another degree in a related field is a plus

16. Flexible to attend some morning or evening meetings in PST