Requirements : - 5-7+ years of experience in customer success, customer service, sales, and/or other&nbsp;customer-facing role - Willing to work in Graveyard shift and weekends (5 days working, can take 2 days off on any Weekday) What You Will Be Responsible For : - Setting up and improving systems to manage student progress for multiple cohorts as they move through the company's program - Manage and analyze student-data to drive process/operational improvements - Build out systems to test/ improve student success metrics, including but not limited to : a.&nbsp; Onboarding process b. Content to support the student journey c. Student touchpoints This role is for you if you : - Are extremely detail-oriented and enjoy process development - Love leadership roles and are excited by the challenge of building a team from scratch - Have strong written and / verbal communication skills - Are comfortable testing new process and with making quick decisions in a fast-paced environment - Are proactive, disciplined, organized, and resilient - Are eager to learn new things and willing to ask for/ receive feedback - Are empathetic towards others and genuinely want to help people grow - Love to help people achieve their goals - Have strong project management skills - Are an active listener and are genuinely curious about how things work, or why they don't Preferred Qualifications : - Operational experience in a scaling customer-facing organization (supporting 1,000+ - 5,000+ customers) - 5-7+ years of experience in customer success, customer service, sales, and/or other customer-facing role - Experience building out and tracking information in Excel and/or data collection - Experience working in operations, performance coaching, and/or program management is a plus - Bachelor's/Master's degree in Business, Economics, Business Management and Information&nbsp;Systems (OMIS), or other degree in a related field is a plus - Flexible to attend some morning or evening meetings in PST Desired Profile : - Must have experience in handling US clients - Good at problem solving, analytical thinking.

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Manager - Customer Success - EdTech Startup 

Manager - Customer Success - EdTech Startup  ,Job Description for Manager - Customer Success - EdTech Startup  in Stellehire Recruitment Services in  Any Location for (5-7) years of experience. Apply Now!

Job Description for Manager - Customer Success - EdTech Startup  in Stellehire Recruitment Services in  Any Location for (5-7) years of experience. Apply Now!