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24/08 Bhumika Bhalla
Consultant at BlewMinds Consulting LLP

Views:722 Applications:212 Rec. Actions:Recruiter Actions:133

Manager - Customer Success - eCommerce (0-4 yrs)

Bangalore Job Code: 968594

Job Description :

- Get involved in the entire customer lifecycle from on-boarding through the duration of their subscription period

- Provide product training to enable the customers to realize the potential of Whatfix

- Identify product usage gaps and provide actionable solutions to the customers

- Build value-based relationships with customers and create Whatfix champions

- Conduct Strategic Business Reviews (EBRs and QBRs) to understand customer lifecycle milestones, communicate the value of our product, showcase ROI,

- Drive desired customer outcomes through a consultative approach

- Ensure customer retention by negotiating and closing renewals

- Identify opportunities of upselling and cross-selling along with the Account Managers

- Identify appropriate business use cases where Whatfix can be deployed

- Establish deployment goals and desired success outcomes and then develop a plan to carry them out successfully

- Communicate and brain-storm with the product team on customer feedback and help refine product roadmap

- Work with the marketing team to execute customer surveys, case studies, etc

- Identify and Process Success milestones for the customers

- Optimize existing processes within the company and actively enhance all Customer Success initiatives

- Drive customer advocacy through reviews, testimonials, customer meetups; and creating a center of excellence within the customer's organization

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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