Manager - Customer Success - Business Travel Solutions

Are you passionate about number crunching and analytics, and want to give your career the right stepping stone, then read on.

- Our client is a unique SaaS-based platform, that helps business travelers get personalized travel itineraries. This gives companies and their employees access to enjoy cost-effective, convenient and rewarding travel options. While most of the other companies provide offline solutions, our client uses state-of-art technology and AI-based solutions to offer cheaper booking options, and other offers that cover end-to-end corporate travel and hotel bookings.

- Based out of Bangalore, with a young and raring team of marketing and engineering experts, spread across various cities, this 2-year old startup aims at becoming an integrated travel management company that works as a smart travel assistant. Their platform addresses travel issues for a gamut of customers ranging from large corporates with thousands of employees to other startups.

As a Customer Success Manager, you will be responsible for the depth, breadth and frequency of the customer platform adoption, and its continuous growth.

What you will do :

- Demonstrating good product and process understanding.

- Managing multiple priorities in a fast-paced environment.

- Taking ownership and accountability for ensuring customer retention, and Key Account Management

- Attracting potential customers by answering service related questions.

- Maintaining customer records by updating information

- Delivering performance benchmarks, research reports, performance reports & analysis.

- Liaising with product team to convert campaign insights into business requirements for product development & enhancements.

- Taking initiatives to increase user adoption and retention.

What you need to have :

- Qualifications : B.Tech., BsC-Maths, Stats- NIT, Tier 2 college candidates

- Should be good at Analytics, Numbers, Excel Functions

- Should have client facing exp

- Experience of Business Analyst - Management, Key Account Management

- Ability to work effectively under deadlines and juggle several assignments simultaneously

- Excellent written and verbal communication skills

- Ability to work independently and as a member of a team