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19/04 Prasanna R
Talent Acquisition Role at Zoominfo

Views:376 Applications:83 Rec. Actions:Recruiter Actions:13

Manager - Customer Success - B2B SaaS (3-6 yrs)

Chennai Job Code: 1249468

Customer Success Manager


At ZoomInfo we encourage creativity, value innovation, demand teamwork, expect accountability and cherish results. If you are a take charge, take initiative, get stuff done individual we want to talk to you! We have high aspirations for the company and are looking for the right people to help fulfil the dream. We strive to continually improve every aspect of the company and use cutting edge technologies and processes to delight our customers and rapidly increase revenues.

This is a night shift position and requires working hours of 5pm - 2am from our office in Chennai. We provide a night shift allowance, car service, and some in-office food options.

Responsibilities:

- Engage proactively with customers using the engagement model (based on the customer segment) laid out

- Understand and document customer's business flow (for large customers) and deep understanding of use-cases

- Have deep product knowledge of all product lines. Ability to showcase product demo + work out solutions for business use cases

- Aligning with key customer stakeholders to establish a stronger customer relationship management program

- Evaluate how customers manage their Zoominfo product suite investment & identify efficiency and effectiveness gains (process & tools)

- Work with internal cross-functional teams (product, Implementation engineers, support, etc.) to ensure customer's issues/solutions are addressed

- insights/intelligence to run focused and result-oriented customer engagement programs.

- Understanding of SaaS metrics and Own two key metrics (Increase Product-Adoption & Customer Retention)

Qualifications:

- 3+ years of relevant work experience in a customer-facing role out of which majority in a Customer success/retention portfolio

- Proven track record of establishing themselves as a strategic trusted advisor to clients

- Must be able to take complex client and vendor concepts and articulate them to an audience of varying perception levels

- Very Strong written and verbal presentation/communication skills (ESSENTIAL)

- Self-starter who can own ongoing customer success of both large and small clients

- Ability to report and share client's status on a timely/pre-defined interval

- Bachelor's Degree in Computer Science + Business Education preferred

- Exposure to SaaS, B2B platform would be an advantage.

About us:

For over a decade, ZoomInfo has helped companies achieve their most important objective: profitable growth. Backed by the world's most comprehensive B2B database, our platform puts sales and marketing professionals in position to identify, connect, and engage with qualified prospects.

Our mission is to provide every company with a 360-degree view of their ideal customer, empowering each phase of their go-to-market strategy and driving their ability to hit their number.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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