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30/01 Shweta
Director - Operations at Profacto

Views:753 Applications:224 Rec. Actions:Recruiter Actions:128

Manager - Customer Service/Training - BFS (5-11 yrs)

Mumbai/Pune/Hyderabad/Bangalore Job Code: 792020

As the ambassador for your Customers, you create a relationship of trust, and you help to improve their customer experience by analysing the results of Customer surveys you provide to your customers personalized responses

- You monitor their satisfaction and develop improvement plans to address concern areas

- You contribute to leverage positive Customer satisfaction experiences as learning best practices.

- You monitor the Quality of Services delivered to your Customers regarding contracts FC/LC & SLC analysis of representative KPIs and when necessary you propose to your customers improvement plans.

In this framework you organize and animate periodic reviews of QoS and incidents

- You may also propose to your customers offers of Professional Services adapted to their expectations

- You interact with Regional managers and Services managers to ensure that the Customers requirements are understood and commitments are met.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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