Director - Operations at Profacto
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Manager - Customer Service/Training - BFS (5-11 yrs)
As the ambassador for your Customers, you create a relationship of trust, and you help to improve their customer experience by analysing the results of Customer surveys you provide to your customers personalized responses
- You monitor their satisfaction and develop improvement plans to address concern areas
- You contribute to leverage positive Customer satisfaction experiences as learning best practices.
- You monitor the Quality of Services delivered to your Customers regarding contracts FC/LC & SLC analysis of representative KPIs and when necessary you propose to your customers improvement plans.
In this framework you organize and animate periodic reviews of QoS and incidents
- You may also propose to your customers offers of Professional Services adapted to their expectations
- You interact with Regional managers and Services managers to ensure that the Customers requirements are understood and commitments are met.
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