Manager - Customer Service/Training - BFS

As the ambassador for your Customers, you create a relationship of trust, and you help to improve their customer experience by analysing the results of Customer surveys you provide to your customers personalized responses

- You monitor their satisfaction and develop improvement plans to address concern areas

- You contribute to leverage positive Customer satisfaction experiences as learning best practices.

- You monitor the Quality of Services delivered to your Customers regarding contracts FC/LC & SLC analysis of representative KPIs and when necessary you propose to your customers improvement plans.

In this framework you organize and animate periodic reviews of QoS and incidents

- You may also propose to your customers offers of Professional Services adapted to their expectations

- You interact with Regional managers and Services managers to ensure that the Customers requirements are understood and commitments are met.