Manager - Customer Service - Robotics Logistics/Warehousing Industry

Customer Service Manager

We at are revolutionising warehouses and distribution centres by building the world's most compact, powerful, and flexible mobile robotics systems for the new age of warehousing. Our product is the World's 1st of its kind AI-powered parcel sorting robotic system that gets installed 10X faster, saves 50+% space and improves productivity by more than 3X with 50% fewer robots than that of the competition. Founded in 2019, we are backed by marquee investors and angels. We are looking to add to our team of thinkers, innovators and doers and would love to have you join us at the Pune, India office and build the future of on-demand robotics logistics solutions

Roles & Responsibilities:

- Supervise and lead all service processes and operations across all the sites.

- Track expenses and oversee the budget for service functions.

- Create and implement service functional procedures for optimising resource and cost.

- Conduct regular inspections of the facilities to detect and resolve problems.

- Reduce the non core activities for the team.

- Plan and manage all preventive ,Opportunity & Predictive maintenance activities to maintain performance of equipment. Highlight recurring problems to relevant stakeholders and drive warroom projects to resolve such problems.

- Manage and Optimise the manpower requirement for site operations and Monitor their performance maintaining required skill matrix with the help of technical trainer.

- Ensure all employees adhere to the safety policies and procedures.

- Encourage team for implementation of 5Ss and Kaizen activities. Conduct monthly reviews for the same.

- Review daily progress reports and maintenance logs.

- Oversee and optimise spare parts management for all the sites considering the SLAs signed with customers.

Requirements:

- Extensive knowledge of Electronics systems like PCBs, Sensors and Mechanical tools.

- Strong desire to learn along with professional drive

- Technical Understanding of various sensors, actuators and automation technologies.

- Excellent verbal and written communication skills in English and Hindi.

- Strong Leadership and people management skills.

Good to Have:

- Certification in Six Sigma and Lean

- Experience in project deployment.

- Experience with Remote site Management

- Knowledge about Robotic and warehouse industry.

Eligible Candidates:

- Desired Qualification : B.E. / B. Tech in the Electrical/ Electronics/Instrumentation domain

- Work Experience : 7-10 years of Experience

We Value:

- Strong willingness to put in the extra effort when required

- Good interpersonal skills and ability to work in a team environment

- Ability to work in stressful situations

Work Location: Pune (Some travel required)

Work Mode: In Campus

Salary Range: Competitive Salary

MUST HAVES:

1. Communication should be good

2. Leadership Quality

3. Work Experience : 7-10 years of Experience

4. Extensive knowledge of Electronics systems like PCBs, Sensors and Mechanical tools.

5. Optimize spare parts management

6. Should have people management and process management experience.

MUST: B.E. / B. Tech in the Electrical/ Electronics/Instrumentation domain

Desired Qualification: B.E. / B. Tech in the Electrical/ Electronics/Instrumentation domain . Joining time / Notice Period: Immediate to 30 days

STRICT NO NOS: NA

NICE TO HAVES:

- Certification in Six Sigma and Lean

- Experience with Remote site Management

- Knowledge about Robotic and warehouse industry.

- Encourage team for implementation of 5Ss and Kaizen activities. Conduct monthly reviews for the same.

TARGET COMPANIES:

1. Greyorange

2. Addverb

3. Fanuc

4. ATI

5. Gridbots

6. Adenso

7. Belden

8. Yaskawa India

9. Invento Robotics

10. KUKA robotics

ADDITIONAL GUIDELINES:

Work from Office

Location- Pune

- Should be ready to travel to the warehouse (PAN INDIA)

- Hustler

- KPI management

- Leadership skills and vision

- Central maintenance electronics, mechanical, technical