Manager - Customer Service - Ocean Shipment Process - Automotive

Industry - Logistics / SCM / Freight / Shipping

Job Type - Permanent

Description - You will lead the Automotive vertical in Customer Service team in providing a superior Customer Experience to different geogrpahies. You will take the lead to drive and support the customer experience and manage the end-to-end shipment process together with cross functional teams

Client Details: 

A leading shipping line

Job Description : 

- Taking ownership of positive Customer Experiences in the market and thereby driving strong customer loyalty towards ML

- Developing the CS team as one which takes E2E ownership of customers service related issues, is proactive in their interaction with customers and is skilled as world class customer service agents

- Provide solutions and take the lead in resolving end-to-end process issues. Take full ownership in resolving cross-team and cross-functional issues, from customers perspective

- Lead the team to drive continuous improvement, monitor team performance against KPIs and targets and take corrective actions as required. Actively support implementation of global initiatives.

- Act as a role model by representing the voice of the customers throughout the organisation whilst protecting the company's interests.

- Actively work together with other functions especially Sales and Trade and Marketing to ensure the easiest and most professional experience possible for our customers.

- Provide strong leadership to the team and groom and develop team members to become a professional and customer-first customer service team.

- Provide regular coaching to direct reports enabling the development of the leadership pipeline and the personal growth of team members.

- Work closely on post off-shoring projects and continue to lead and accelerate performance.

Profile: 

- Understanding of Customer Care in the Automotive Industry

- Understanding of shipping

- Minimum 7 years of experience

- Should be comfortable relocating to Chennai/ based out of Chennai

Job Offer : 

A chance to work with a leading shipping line and be part of the leadership team.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Sarah Zainudeen on +91 (0) 22 4236 3365.

Contact - Sarah Zainudeen - +91 (0) 22 4236 3365

The Apply Button will redirect you to website. Please apply there as well.