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25/07 Priyanka Chopra
Consultant at Synergy Consultants

Views:2626 Applications:225 Rec. Actions:Recruiter Actions:64

Manager - Customer Service & Logistics - FMCG/FMCD (7-11 yrs)

Mumbai Job Code: 597233

The role of Manager-CS & Logistics leads both Logistics & Customer Service for the Consumer Business in India.

The individual will spearhead the setting up and running logistic & warehousing operations across locations.

Key Relationships - Reports to Supply Chain Director, India - Direct Team: Customer service executives across regions in India & specific to channels (4 to 5) 

Peers: Supply planning manager, Demand Planning manager, Purchase Manager, Plant Manager 


Key Accountabilities -

The role-holder is responsible for: 


- Identifying right vendors /partners, negotiating contracts as well as depot operation set up. 


- Leading pan India Logistics operation (Primary & secondary) from Cost & Service level perspective. 


- Managing Warehousing operation from cost service & compliance perspective 


- Managing 3P operating our depots - Key deliverable 


- Cost, service levels & compliance, statutory & all audits

Qualifications - Professional with MBA (Specialization in Logistics & Operation) with 7-10 years of experience of managing logistics function in FMCG/Consumer Durables MNC organization 


- MBA preferred from a well reputed Institute 


- Experience in setting up & running logistic & warehousing operations across locations in India is a mandatory 


- This is a combined position for Logistics & CS, hence a right balance of experience in both is essential Skills 


- Good Interpersonal skills, conflict resolution, situational leaderships are key requirements for this role


 - Good stakeholder management 


- Should be able to collaboratively work across functions / geographies (Regional/Global teams) 


- Should have a continuous improvement mindset. 


- Good communication is important 


- Ability to deal with ambiguous challenges 


- Ability to win with limited resources

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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