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Recruiter at Datawise Consultants Pvt. Ltd.
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Manager - Customer Service & Logistic - FMCG (6-10 yrs)
Location- Mumbai
JD- SPOC between the depot & central planning/logistics team for all relevant communications regarding planning, distribution & logistics for routine operation to meet the agreed service standards for all customers in the region
- Ensuring the logistics conditions at customers point as per agreed norms & monitor transit time efficiency for all dispatches.
- Review & revise inventory norms at depots & customers regularly to ensure the right service levels & cost KPI's are delivered
- Provide support to demand planning team to establish trends, do sensitivity analysis for right forecast for the region
- Monitor & regulate market returns. Review & report SLOB at various depots in region & ensure right disposal mechanism used for disposal as required.
- Lead the depot audit process & drive compliance, also includes reconciliation at agreed frequency, reporting & taking appropriate action
- First point of escalation for all customer complaints for resolution or further escalation.
- Lead 3P team at depot. Monitor & review data for various parameters to measure the depot efficiency & drive continuous improvement. Single point contact for all national projects for his region
- Ensure efficient & cost effective co packing operations at depots
Jitendra
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