Manager - Customer Service & Logistic - FMCG

Location- Mumbai

JD- SPOC between the depot & central planning/logistics team for all relevant communications regarding planning, distribution & logistics for routine operation to meet the agreed service standards for all customers in the region

- Ensuring the logistics conditions at customers point as per agreed norms & monitor transit time efficiency for all dispatches.

- Review & revise inventory norms at depots & customers regularly to ensure the right service levels & cost KPI's are delivered

- Provide support to demand planning team to establish trends, do sensitivity analysis for right forecast for the region

- Monitor & regulate market returns. Review & report SLOB at various depots in region & ensure right disposal mechanism used for disposal as required.

- Lead the depot audit process & drive compliance, also includes reconciliation at agreed frequency, reporting & taking appropriate action

- First point of escalation for all customer complaints for resolution or further escalation.

- Lead 3P team at depot. Monitor & review data for various parameters to measure the depot efficiency & drive continuous improvement. Single point contact for all national projects for his region

- Ensure efficient & cost effective co packing operations at depots

Jitendra