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13/06 Recruiter
Recruitment Partner at Lineupx Technology Service

Views:345 Applications:123 Rec. Actions:Recruiter Actions:27

Manager - Customer Service - Internet/Online (5-10 yrs)

Mumbai Job Code: 937122

Roles and Responsibilities:

- Understanding and documenting Customer Operations process across group companies

- Responsible for Timely resolution of cases escalated to Brand L2 teams for closure

- Work closely with CC Partner team to ensure Brand escalated issues closed timely

- Work with Internal teams to resolve Customer grievance

- Work closely with Training & Operations Teams for process implementation.

- Leverage Technology & Digital mediums to simplify business processes and implementation.

Requirements :

- Minimum 5 years in a Customer Operations coordination

- Preferably from CS function of Ecommerce, Retail & Service industry

- Work closely with cross functional teams across group companies

- Highly Customer centric & delivery focused.

 Experience & Skills :

- Ability to establish credibility and rapport with all key stakeholders including product, marketing, engineering teams

- He/she should thrive in a fast-paced and ambiguous environment.

- Strong written and verbal communication skills

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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