Recruitment Partner at Lineupx Technology Service
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Manager - Customer Service - Internet/Online (5-10 yrs)
Roles and Responsibilities:
- Understanding and documenting Customer Operations process across group companies
- Responsible for Timely resolution of cases escalated to Brand L2 teams for closure
- Work closely with CC Partner team to ensure Brand escalated issues closed timely
- Work with Internal teams to resolve Customer grievance
- Work closely with Training & Operations Teams for process implementation.
- Leverage Technology & Digital mediums to simplify business processes and implementation.
Requirements :
- Minimum 5 years in a Customer Operations coordination
- Preferably from CS function of Ecommerce, Retail & Service industry
- Work closely with cross functional teams across group companies
- Highly Customer centric & delivery focused.
Experience & Skills :
- Ability to establish credibility and rapport with all key stakeholders including product, marketing, engineering teams
- He/she should thrive in a fast-paced and ambiguous environment.
- Strong written and verbal communication skills
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