Upgrade to Pro Member
Consultant at Transition HRD Consultants
Views:756 Applications:461 Rec. Actions:Recruiter Actions:13
Manager - Customer Service - FMCG (5-12 yrs)
Job Description :
- Leads and provides direction to Customer Service and Inventory Management Teams.
- Leads, advises and makes decisions on all major customer service activities for the Business.
- These activities include : customer service operations, process development, planning & execution, customer interaction / business partnership, systems / data management & reporting, and people, talent & budget management.
Responsible :
a. Customer Service :
- Determine customer service strategy
- Manages all aspects of customer service activities for a regional operation in Traditional Trade
- Responsible to optimize the delivery process .
- Bring in process excellence by monitoring performance, identifying and resolving customer service issues.
- Responsible for managing financial status .
- Resolution of Customer queries
b. Forecasting of Demand : Creating requisite dashboards & develop strategy.
c. Customer -Business : Stake Holder Management
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
2-Step Verification - Action Required
We've updated our security procedures!
Your privacy and security are important to us. We've recently updated our security measures to make iimjobs.com safer and more secure for you. This change requires you to reset your password.
Please reset your password using the link sent to your email. If you did not receive any email, please check your spam folder..
