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29/06 Ritaksha
Consultant at Transition HRD Consultants

Views:428 Applications:254 Rec. Actions:Recruiter Actions:7

Manager - Customer Service - FMCG (5-12 yrs)

Pune Job Code: 830853

Job Description :


- Leads and provides direction to Customer Service and Inventory Management Teams.

- Leads, advises and makes decisions on all major customer service activities for the Business.

- These activities include : customer service operations, process development, planning & execution, customer interaction / business partnership, systems / data management & reporting, and people, talent & budget management.

Responsible :

a. Customer Service :

- Determine customer service strategy

- Manages all aspects of customer service activities for a regional operation in Traditional Trade

- Responsible to optimize the delivery process .

- Bring in process excellence by monitoring performance, identifying and resolving customer service issues.

- Responsible for managing financial status .

- Resolution of Customer queries

b. Forecasting of Demand : Creating requisite dashboards & develop strategy.

c. Customer -Business : Stake Holder Management

Women-friendly workplace:

Maternity and Paternity Benefits

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