Manager - Customer Service - FMCG

Job Description :

- Leads and provides direction to Customer Service and Inventory Management Teams.

- Leads, advises and makes decisions on all major customer service activities for the Business.

- These activities include : customer service operations, process development, planning & execution, customer interaction / business partnership, systems / data management & reporting, and people, talent & budget management.

Responsible :

a. Customer Service :

- Determine customer service strategy

- Manages all aspects of customer service activities for a regional operation in Traditional Trade

- Responsible to optimize the delivery process .

- Bring in process excellence by monitoring performance, identifying and resolving customer service issues.

- Responsible for managing financial status .

- Resolution of Customer queries

b. Forecasting of Demand : Creating requisite dashboards & develop strategy.

c. Customer -Business : Stake Holder Management