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16/03 Reena Choudhary
Assistant Manager - Talent Acquisition at People Resources

Views:778 Applications:186 Rec. Actions:Recruiter Actions:91

Manager - Customer Service - Automobile (9-15 yrs)

Bangalore Job Code: 903553

Manager- Customer Service (Bangalore) for a very large and global MNC growing rapidly in markets. B.Tech (Mechanical) with a minimum of 9 years of well-rounded experience in all aspects of Customer Service and SCM.

Responsibilities :

- Interact with customers to provide and process information in response to inquiries, concerns and requests about products and service.

POSITION IN THE ORGANISATION :

- Responsible for heading the Customer service function, inventory management, Logistic management, warehouse management.

POSITION SUMMARY

- Resource Management (Human & Material)

- Control & Monitoring of Planning, Warehouse & logistics process

- System improvements in Commercial documentation, planning systems, etc.

KEY RESPONSIBILITIES :

- Order management process from order receipt to order execution

- Coordination with manufacturing, Logistic vendors and sales team for order-execution

- Managing CSD team to ensure that customers get prompt, error free service

- Ensure OTD Request and OTD Promise targets are met

- System improvements of CSD process and implementation of QMS, WCM initiatives

- Negotiation with logistics vendors and cost reduction initiatives

- Handling commercial complaints

- Implementation of systems for smooth functioning of CSD

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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