Manager - Customer Satisfaction Research - IT Sector

Research Manager - Customer Satisfaction Research

Location: Delhi/Bangalore

Experience : 2 - 3 Years only

Job Description :

- We're looking for a Research Manager who will be responsible for undertaking and delivering a wide range of research projects. 

- You'll bring your research, analytical, design and reporting expertise to the team, drawing upon a strong combination of both qualitative and quantitative experience.The successful applicant will have good commercial skills, a creative approach to problem solving, and a commitment to delivering value to customers.

- While managing research projects and client relationships, you- ll also lead the design of qualitative fieldwork (such as depth interviewing and involvement in focus groups) and quantitative fieldwork (such as survey questionnaires, data analysis, data visualisation) and support presentation design and delivery

Roles and Responsibilities :

The focus of the role will be to:

1.Take the lead in managing and delivering research projects, from scoping through to methodology and report writing, including managing and developing client relationships

2. Take the lead on the day to day management of a range of customer accounts and be the firs point of contact for these accounts - ensuring that customer expectations are managed and fulfilled

3. Deliver a wide range of social research techniques including fieldwork such as telephone and in-person interviews, literature reviews, focus groups and data analysis;

4. Work with senior managers and directors to win new work from new and existing clients and proactively identify new business opportunities both in terms of research services and policy markets;

5. Plan and manage resources effectively, including financial budgets;

6. Manage junior research staff and subcontractors (including market research fieldwork agencies) as necessary to achieve project objectives, seeking best value at all times;

7. Produce insightful research reports with sophisticated advice to support your clients in their decision making.

8. Contribute to the development and profile of our research expertise with customers and key influencers;

9. Work initially within the policy arenas of education, employment and skills to develop new business opportunities in line with the company's strategic ambitions by contributing to developing and increasing our profile with customers and key influencers;

10.Ensure that the company is up to date with developments in specified policy areas and research markets

Working Days : 5 Days a Week (10:00 AM to 7:00 PM)