Manager - Customer Renewal - IT

Manager - Customer Renewal - Remote

Experience: 8.0 - 12.0 Years

CTC: up to 26 LPA

Location: Mumbai (Remote)

What are we looking for:

- 8+ Years in Account and Relationship Management roles

- Cloud/ SaaS Experience is a must

- Graduate/MBA with over 8+ years' experience driving account management relationships

- Must have experience in renewal revenue and renewal rate , On-time renewals & Revenue expansion

- Forecasting accuracy with respect to renewal revenue

Customer Renewal Manager

The Customer Renewal Manager is responsible for renewing large volumes of customer contracts.

This position will focus on achieving a high level of customer renewal & retention through on-time contract renewals for the assigned 'book of business' i.e portfolio of customers.

What you will be working on:

- Defining and implementing a playbook for renewal engagement and interface with the customers for the timely renewal of the contracts to achieve the required renewal revenue.

- Negotiate and execute renewal contracts (in partnership with sales, customer success, finance and legal) that align to customer go als

- Prepare and send renewal commercial offers to the customers as per the defined pricing guidelines.

- Collaborate with the Finance and account team for certain specific customer segments for the renewal of contracts.

- Prepare, maintain and report an accurate rolling 90-day forecast of renewals for your territory / assigned book of business.

- Update and maintain accurate customer-related information

- Provide status updates to the respective sales team members on renewal opportunities

- Share the contract renewal related data, information and insights with the customers in a structured manner based on the renewal calendar.

- Update and maintain important customer data such as platform adoption, consumption, growth, etc., for incorporation into the renewal process.

- Discover and identify upsell/cross-sell opportunities and potential for long-term contracts to maximize customer growth.