18/01 Nithya B
Associate Consultant at Wenger & Watson inc

Views:4351 Applications:410 Rec. Actions:Recruiter Actions:300

Manager - Customer Operations - Internet/Online (3-6 yrs)

Bangalore Job Code: 655404

Responsibilities:

- Completely own customer operations through control tower-led streamlined operations

- Program manage with cross functional teams (Operations, Sourcing, Retail, etc.) to resolve time critical issues

- Anchor sale event readiness across supply chain and customer functions

- Define control tower playbook and execute KPI-driven adherence by all stakeholders

- Drive visibility of supply chain metrics through detailed dashboarding

- Highlight anticipated breaches and liaison with respective teams to undertake proactive corrective measures

- 24x7 support to business across all customer facing roles

- Own execution of process and technology changes across all customer facing and order processing teams

- Accountable for customer RCAs and cross-functional improvements derived from the same

Background and Functional Experience : 

- Previous experience in Operations function is a must

- Experience in large scale B2C businesses would be preferred

- BE from premier college; MBA would be a plus

- Minimum 3 years of relevant experience; 1+ years- experience in people management role

Competencies required for Success in This Role

- Strategic Planning

- ERP & MRP

- Data Analysis

- Problem Solving and Ability to navigate through complex situations

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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