We are looking for Manager - Customer Marketing for a leading Insurance company based at Gurgaon.

Job Location : Corporate HQ, Gurgaon

Education : Graduate /Post Graduate in Management

CTC : Best in Industry

Reporting To : Chief Manager - Customer Marketing

Department : Customer Marketing

Exp : 4-6 years of work experience in the area of Customer Marketing

Nature of the Role : Individual Contributor

Working Timings : 9 am onwards, 5 days working

Job Purpose

Drive engagement with a customer through customer communication, renewals and other initiatives

1. Customer Engagement:

- Design& execute a monthly customer engagement calendar for existing customers across all channels.

- Communication to be designed as per the various company agendas

- Think of creative ideas to engage with the customer.

2. Customer Communication- Transactional:

- Work with the operations team to simplify customer-facing documents and standardize the quality of communication sent to existing customers.

- Closely work with & support Operations in all their Customer Communication needs.

3. Campaigns- Renewals, Cross sell & Digital Servicing

- Design specific customer campaigns to drive renewals and revenue impact of the same.

- Design payment options, awareness of self-service benefits etc. to drive digital servicing agendas

- Design campaigns for Cross sell to existing customers and do lead generation

- Design Campaigns and create workflows on campaign management tool for all campaigns

4. Marketing Analytics

Do analytics on customer response through various campaigns, understand customer behavior and share insights and implement the same in future campaigns.

5. Agency Handling: Liaison with creative agencies for email, SMS and other creative elements requirement and ensure that all jobs are delivered on time

6. Compliance with Regulatory and Legal Guidelines Ensure that communication sent is compliant and duly approved by legal /compliance team before deployment and is timely filed with IRDA

Measures of Success:

- Campaign metrics -Drive Open Rate & Click rate etc.

- Renewals: Payment done through campaigns (Revenue from buckets)

- Leads and thus Revenue through Cross- sell

- -Insights through Analytics

- Drive NPS Score for communication

- Implementing programs as per the customer engagement calendar

- New customer engagement initiatives

- Measurement of all campaigns - to evaluate success and identify improvement areas for future campaigns

Knowledge and skills required:

- Experience in Marketing esp. customer facing and agency handling

- Excellent communication skills.

- Experience in campaign management tools like Netcore, Mail Chimp etc.

- Experience in tools like Excel, Access, SQL etc.

- Ability to work well in cross functional teams

- Strong Customer centricity. Should be a self-assured individual.

If the above role excites you, Kindly share your updated Photo Word (Doc) resume with the below-mentioned details -

Current Residence Location
Open to relocate, if yes, pls share reason
MBA / PG - College- Stream- Year
Is your Graduation & Post Grad Regular
Industries worked in
Total Exp
Exp in Customer Marketing ( yrs)
Exp in campaign management (yrs)
In your current role, Are you handling Customer Marketing Campaigns
Campaign management tools (Netcore, Mail Chimp etc) used - pls specify
Comfortable with IC role
Exp in Insurance if any
Region you are currently handling
Current Company
Current Desgn ( with yrs)
Reporting to
Current CTC (Fixed + Variable)
Expected CTC
DOB & Age
Official Notice Period
Earliest Joining you can manage ( Leaves, Buyout option etc)
Gaps in Career / education If any

Please feel free to connect for any further clarifications.

Ruchika
Team Workoid

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