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Senior IT Recruiter at Talent Socio
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Manager - Customer Management - Internet/Online (6-10 yrs)
We need a leader in India to manage the Customer Management function.
The successful candidate will have 3 key focus areas - Team management and leadership, running individual projects of his/her own, and cross-functional co-ordination with the rest of the functional areas. This is an important role sitting between the Product,Marketing and Risk function and requires a proactive individual who can manage both up and down.
CRITICAL BUSINESS ACTIVITIES :
- Develop a deep understanding of the company's products
- Optimize for customer lifetime value by focusing on customer retention, customer communications and satisfaction metrics
- Create and manage road map for the Customer Management function. Constantly align the roadmap and project with the company and product objectives.
- Drive data analysis for new and existing projects
- Own the Customer Communications and CRM activities
- Ensure availability of data and required reports
- Manage a team of 4-5 people
- Full time work experience of at least 5 years in a relevant area (eCommerce, B2C products). Having an MBA is a plus.
- Experience in areas like customer retention and loyalty, managing retention campaigns, customer journey management and optimization for an online/ecommerce company
- Prior knowledge of marketing analytics or customer analytics techniques like segmentation, predictive modelling, A/B and multivariate testing, conversion optimization
- Knowledge of data analysis techniques and tools like SAS, SQL, R, Python
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
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