jobseeker Logo
Now Apply on the Go!
Download iimjobs Jobseeker App and get a seamless experience for your job-hunting
11/09 Jyoti
Team Lead at Arise Overseas

Views:3038 Applications:716 Rec. Actions:Recruiter Actions:628

Manager - Customer Experience/Operations - BPO/ITeS (1-15 yrs)

Telangana/Rajasthan/Hyderabad/Jaipur/Jodhpur/Nizamabad,Ajmer,Bikaner,Jabalpur,Warangle,Kota Job Code: 1312991

Customer Experience Manager- Operations

Role: Customer Experience Manager- Operations

Type: Full Time

Location: Onsite

Payroll: Permanent and On Roll

Job Description:

- Handling and resolving the day-to-day query of customers.

- Analytical skills needs to be there , for understanding the customer needs.

- Resolving customer query online and offline.

- Interacts effectively and professionally with others and able to initiate, establish and maintain highly is effective relationships with internal and external business contacts of various cultures.

- Identify Customers- needs and deliver Voice Service to the customers on Financial Products related queries and complaints.

- Receiving Calls from Customers both New and Existing and adding those calls to the CRM and assigning them to the correct individual in the organization.

- Cold Calling on Exiting Database provided by the company and generating leads to the existing sales force of the company and in turn earning incentives.

- Should have a laptop for office work.

- Good knowledge of any CRM software is required.

- Good communication skills.

- Any Graduate/PG with understanding of computer and internet can apply.

- Team handling skills.

- Individually contribute towards the growth of organization.

Women-friendly workplace:

Maternity and Paternity Benefits

Add a note
Something suspicious? Report this job posting.