- Process mapping to enhance customer experience - Measuring customer experience through feedback tools such as NPS, CSAT, etc. - Doing Process audit and ensuring compliance - Designing processes for operations to improve operational efficiencies, reduce TATs, and improve the overall customer experience at various touchpoints. - Understanding customer needs & expectations through quantitative and qualitative analysis - Optimizing customer experience through customer-friendly processes across various interaction channels - End to End management of NPS, analyzing customer VOC, and measuring impact on Customer Experience. - Interfacing with Business, Product, Technology and Service Operations team to build solutions that enhance customer experience - Responsible for customer satisfaction metrics like NPS, CSAT, self-serve rate.

Mumbai

Manager - Customer Experience/NPS - BFS/Retail 

Manager - Customer Experience/NPS - BFS/Retail  ,Job Description for Manager - Customer Experience/NPS - BFS/Retail  in WhiteTrail Advisors in  Mumbai for (1-3) years of experience. Apply Now!

Job Description for Manager - Customer Experience/NPS - BFS/Retail  in WhiteTrail Advisors in  Mumbai for (1-3) years of experience. Apply Now!