Manager - Customer Experience - eCommerce/Jewelry Business

Customer experience Manager| Ecommerce | Jewellery only

Description:

This role will require you to:

1. Be customer-obsessed and build trust through your conversations

2. Champion opportunities to consistently improve the Angara experience

3. Drive customer retention, reduce churn, and increase customer satisfaction

4. Offer product options, alternatives, customizations to achieve sales goals

5. Build customer loyalty for all present and future purchases

6. Be the voice of the customer and share solutions that will improve our experience

7. Test new strategies and drive customer value

8. Be a team player and collaborate with support teams to address customer calls outs

9. Innovate on the customer's behalf to improve our products & services

Qualifications :

1. 2-5+ of overall customer support & sales experience

2. 2-5+ years retail & online jewelry brands, luxury/auto brands & international banking/financial HNI experience

3. Jewelry education/certification will be preferred

4. Minimum graduation in any field

Skills & Competencies:

1. An expert in written & spoken English

2. Exceptionally strong customer handling and problem resolution skills; focus on quality & customer experience

3. Ability to work independently & as a team, self-motivated, and demonstrate flexibility in approaching responsibilities and change

4. Prioritizing tasks and time to ensure efficiency

5. Goal-driven, target orientated, able to step back and look at the customer issues objectively and initiate solutions improve experience & processes

6. Professional demeanor and collaboration with all internal teams and colleagues