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13/08 Kalyani
BFSI Hiring at PeopleKonnect

Views:1842 Applications:230 Rec. Actions:Recruiter Actions:12

Manager - Customer Experience - Aviation Business (6-10 yrs)

Delhi NCR Job Code: 731481

Customer Experience Manager

- Maintains the customer and the customer experience, And reducing repeat complaints and dissatisfaction.

- Enlist satisfied customer stories on social media.

- Complaint Tracking - Resolving customer complaints in min TAT

- Responding to customer enquirers/ grievances and needs

- Managing stakeholders

- Process improvement - process in place to ensure complaints are monitored, repeats identified, Root Cause & Corrective Action Plan implemented to prevent recurrence

- Train team of floor walkers on enhancing customer experience.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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