BFSI Hiring at PeopleKonnect
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Manager - Customer Experience - Aviation Business (6-10 yrs)
Customer Experience Manager
- Maintains the customer and the customer experience, And reducing repeat complaints and dissatisfaction.
- Enlist satisfied customer stories on social media.
- Complaint Tracking - Resolving customer complaints in min TAT
- Responding to customer enquirers/ grievances and needs
- Managing stakeholders
- Process improvement - process in place to ensure complaints are monitored, repeats identified, Root Cause & Corrective Action Plan implemented to prevent recurrence
- Train team of floor walkers on enhancing customer experience.
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