Manager - Customer Experience - Automotive

Manager - Customer Experience

Job Responsibilities :

- Take the responsibility of the customer journey from booking (consideration) to Buying the car (transaction) for our International Business for the Gulf Region.

- We are looking for an experienced Program Leader to oversee our efforts to make used car selling business a world class experience.

- You will build and lead a team who will be the gatekeepers of customer experience and bring the Voice of Customer to every single discussion that impacts the journey of an end consumer.

- The role will require leading a team of grievance associates and working in close collaboration with the product and learning teams.

- You will be responsible for identifying problem statements and implementing pilots which will improve customer experience and internal team's efficiency.

Candidate Profile :

- 3 years of experience in managing multiple programs focused on customer experience and process excellence or Consulting background

- Prior experience of working in a fast paced environment.

- Ability to deliver 1st principal approach through ambiguity

- Strong analytical bent of mind and ability to process information through large data set

- Post-graduation from Tier-1 college is preferred

- Managing large set of stakeholders across multiple functions

- Budget - up to 12 lacs