Customer Excellence Manager - Build and manage a robust customer excellence team capable of delivering business and excellent service to clients - Work on Objectifiable KPIs and deliver actionable insights for customer excellence teams as well as manage day-to-day support to improve team performance and quality customer interactions - Act as a knowledgeable and influential partner with Product, Engineering, operation and Advisory to optimize operational support to clients - Strategically organize the Support team to align resources and talent to meet organizational goals; including hiring, coaching, retaining and building internal career development to retain exceptional talent - Ensuring high levels of customer satisfaction and retention - Follow up on customer queries and handle escalation resolution after internal feedback & discussions - Coordinating with Internal team members to ensure the resolution of Complaints raised- Actively participate in strategy, planning and organizing work to optimize success criteria - Defining and tracking CSAT and other metrics that measure and define success for the entire - Have an excellent track record of success in scaling Customer Support teams, maintaining SLAs, and being a key player in revenue growth by increasing customer retention and satisfaction - Must be a proven performer and team player that enjoy challenging assignments in a high-energy, fast-growing and start-up workplace - Comfortable working with Heavy Data (for Reports, Dashboards, and Insights) KEY RESPONSIBILITIES : - 5 to 8 years' work experience in any financial sector like Banking, NBFC, Investment bank - Demonstrated ability to increase customer satisfaction - Experience in people management - Strong communication and coordination skills - Experience in working in a highly collaborative and dynamic environment - Team player and entrepreneurial spirit - Experience in MS Office suite

Bangalore

Manager - Customer Excellence - BFS/Accounting Firm 

Manager - Customer Excellence - BFS/Accounting Firm  ,Job Description for Manager - Customer Excellence - BFS/Accounting Firm  in WEN in  Bangalore for (5-8) years of experience. Apply Now!

Job Description for Manager - Customer Excellence - BFS/Accounting Firm  in WEN in  Bangalore for (5-8) years of experience. Apply Now!