Manager - Customer Engagement - Power Sector

Designation: Customer Engagement Manager

Kannada Language is Mandatory for This Role

Experience: 3+ years (Preferred experience in the Power Sector)

Languages: Proficient in English and Kannada

Position: Full Time (No Hybrid)

Salary: Competitive

About Us:

You will be part of the team that is delivering large transformational projects to energy utilities, banks and government bodies utilizing our in-house patented AI driven products.

We are looking for an experienced Customer Engagement Manager. The ideal candidate will play a pivotal role in building and nurturing relationships with our clients, ensuring a seamless customer experience while driving satisfaction and loyalty.

Preference will be given to candidates with experience in the power sector and proficiency in both English and Kannada.

Key Responsibilities:

- Act as the primary point of contact for clients, ensuring excellent service and satisfaction.

- Understand client requirements and provide tailored solutions leveraging our IT services and decision science expertise.

- Manage customer onboarding, training, and regular engagement to enhance user adoption of our solutions.

- Collaborate with internal teams to resolve client issues promptly and effectively.

- Identify opportunities to upsell or cross-sell services to existing clients.

- Develop and execute customer retention strategies.

- Collect and analyze feedback to improve services and product offerings.

- Prepare reports on customer engagement metrics and present insights to leadership.

Requirements:

- Bachelors degree in Business Administration, IT, or a related field.

- 3+ years of experience in customer engagement, relationship management, or a similar role, preferably in the power sector.

- Proficiency in English and Kannada is mandatory.

- Strong interpersonal and communication skills to liaise effectively with diverse stakeholders.

- Excellent problem-solving skills with a proactive approach to client management.

- Familiarity with CRM tools and customer engagement best practices.

- Ability to multitask and thrive in a fast-paced environment.

Preferred Qualifications:

- Knowledge of AI/ML technologies.

- Exposure to power market operations and energy sector challenges.

- Proven track record of successful client relationship management.

Why Join Us?

- Opportunity to work in a dynamic and innovative IT environment.

- Collaborative work culture with ample growth opportunities.

- Competitive salary and benefits package.

If you are passionate about building strong client relationships and have the skills and experience we seek, we encourage you to apply!