Manager - Customer Consulting

Big4's preferred

Location : Mumbai

Role : Manager - Customer Consulting

- Our core focus is to drive growth for our clients

- We work across diverse areas like growth strategy, market entry strategy, customer strategy & value proposition design, go-to-market, sales effectiveness, marketing effectiveness, service effectiveness, front-office-transformation, and customer experience improvement

- We work across sectors

Professional & Educational background :

- 6+ years of relevant work experience post MBA; MBA from tier 1 business school

- Preferred consulting background (Big 4 - PC level / Accenture Strategy or ATK - Tenured consultant level) with significant experience in digital commerce / eCommerce projects

- Alternatively, industry background (B2C companies ; sectors of FS & Insurance, or hospitality, travel, telecom, retail, health & wellness OR eCommerce companies) in online sales; requires more number of relevant work ex years if from industry background

- Education from Tier I campuses - IIM A/B/C/L, ISB, SPJ, XLRI, MDI, FMS. If Tier II - IIT SOM / XIMB / NM - more number of years of relevant work ex and references required

Work experience areas:

Critical must-haves :

- eCommerce strategy AND/OR Digital sales acceleration

Any 2 of the following :

- Market sizing and market entry strategy

- Design of Customer Experience/Customer Service design

- Customer analytics (Segmentation, Sales, Marketing, Service) resulting in clear business outcomes

- Contact (Call) center design, conversion rate & process improvement

- Business casing / business modeling experience

- Multi-channel management, retail store operations management

- Sales uplift / revenue growth

- If from a consulting background, should have executed and lead small teams on projects (such as market entry strategy, sales process design to execution, digital channel sales uplift for a specific product line etc.)

Good-to-haves :

- Experience with startups / front office technologies / payment solutions

- Digital Marketing effectiveness improvement

- Loyalty program design and roll out

- Marketing RoI improvement

Core skills & behaviors :

- Strong analytical and problem solving capability

- Excellent communication skills ; verbal, written, leadership communication

- Strong PPT and Excel skills

- Team leadership - past-experience of leading 2-3 member teams (if consulting background) and 5-8 member teams (if industry background)

- Interacting and effectively managing senior client stakeholders

- Willingness to stretch, high learning agility (comfort with learning at speed) and can-do attitude

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