Manager - Customer Analytics - CPG/Retail

Company name: Leading Management Consulting & IT company

Location: Bangalore

Position: Manager customer analytics

Job Description:

- Provide consulting support to solve for business problems in the area of customer analytics for our Global Client’s in the CPG/Retail domain.

- Primary responsibility for the role is to deliver on Analytics engagements for our clients in this industry.

- The successful candidate should have strong consultative, business skills in addition to quantitative ability. As well as be exposed to the challenges of using statistics in a business setting, such as incomplete data, biased data, large data sets, low signal-to-noise ratios, high variance and multiple objective functions.

- Requires being creative and resourceful and will utilize traditional statistical methodologies as well as newer techniques from computational statistics and data mining.

As a Manager you will be responsible for:

- Develop methodologies to support Customer Analytical project execution for CPG/Retail clients

- Ability to solution any customer analytics project in CPG/Retail domain

- Manage a team of analytics resources to ensure that deliverables are met with quality and in a timely fashion

- Engage with middle / senior level clients (VPs) effectively in a dialogue;

- Lead and supervise predictive and descriptive analytics based solutions for Customer Segmentation

- Statistical Models across customer Lifecycle

- Attrition / Cross-Sell / Upsell Propensity Models

- Customer Lifetime Value

- Pricing Analytics

- Web Analytics

- Big Data Analytics

- Develop and articulate strategic recommendations based on rigorous data analysis

- Partner with client teams to understand business problems and marketing strategies

- Develop proof of concept for key FS clients including scoping, staffing, engagement setup and execution.

- Work with deal teams to provide subject matter expertise and brain dump for important client proposals and RFPs.