Manager - CRM - Healthcare - We are hiring for a top healthcare organization. - Customer relationship manager responsible for engaging with internal & external stakeholders for building and preserving trusted relationships with our customers. - They will constantly identify opportunities to grow the customer base. They should be strategic and analytical when finding solutions to problems to ensure smooth CRM operations & provide insights for budget optimization and decision making. - Plan CRM strategy, build solid database, evaluate key suppliers and track operations monthly. - Propose and own financial investment and deploy budgets for CRM strategy for the affiliate. - Ensure CRM system provides an effective sales funnel - Develop marketing techniques for new users/ customer acquisition and retention - Build / improve current workflows to streamline and automate sales and marketing processes - dig deep into processes and systems used and ensure these are optimally used to build customer relationships - Guide brand teams to develop effective marketing content in synch with customer journeys with the brands. - Plan journeys along with brand marketing and sales teams to improve conversions from leads - Supervise Inbound and Outbound CRM teams - Lead planning sessions with developers/ external agencies to support development of execution plans and campaigns in line with org digital and ecommerce strategy - Manage developers/ external agencies to ensure campaigns are on track; hold weekly meetings to ensure improvements and actions are to drive incremental sales, improve ROI and reflect latest trends in industry - Work closely with agencies to track, analyse, automate & report marketing metrics and trends - Guide brand teams to develop effective marketing content in synch with customer journeys with the brands. Requirements: - 8+ years experience in customer acquisition, CRM, loyalty program management preferably in a consulting/BFSI/E-Comm setup with Salesforce proficiency. - End-to-end experience in building & automating CRM systems & customer acquisition journeys; capability to dig deep into existing processes and system to ensure these are seamlessly functioning to build strong relationships with prospects / customers. - Strong communication, influencing and relationship building skills. - Strong numerical skills and commercial acumen - Experience in SQL data extraction, experience with digital analytics platforms, SFDC. - Have experience in managing and optimising budgets effectively with project management capabilities to meet key objectives to deadlines and budget. - Strong communication, influencing and relationship building skills.

Mumbai

Manager - CRM - Healthcare 

Manager - CRM - Healthcare  ,Job Description for Manager - CRM - Healthcare  in Elixir Consulting in  Mumbai for (8-10) years of experience. Apply Now!

Job Description for Manager - CRM - Healthcare  in Elixir Consulting in  Mumbai for (8-10) years of experience. Apply Now!