Manager - CRM & Business Development - BFS

JOB DESCRIPTION:

- Coordinate all selling and support activities related to products and services marketed by NSE to meet targets and enhance customer experience.

Descriptive Parameters:

- Track and provide an analysis of the CRM dashboard so as to understand amount of sales made.

- Gather, track and collate intelligences on members for enhancing the NSE experience.

- Exchange information with the relationship manager to understand the market.

- Collate and generate comprehensive report on feedback from market to create system enhancements.

- Assist in acquiring clients through tracking and providing relevant information to organisations.

- Monitor information provided by relationship/account manager so as to ensure customers are provided with an enriched experience.

- Track and ensure all targets are met thereby ensuring NSE is positioned as a dominant player in the market.

- Approve all documentation required to process client requests.

- Make field visits, handle escalations and assign clients to relationship managers.

- Track and monitor all service queries to ensure quality responses are provided.

- Handle escalations and solve client queries where ever required to ensure smooth operations.

- Study market and provide timely updates to improve and create better processes to serve the clients.

- Track and provide coaching to junior managers or RMS wherever required.

- Update personal training calendar to attend and improve skills towards building a better skill set.

- Analyse the data and budgeted targets against achieved targets to understand and improve the marketing process of NSE.

- Track / suggest and implement changes to processes so as to improve / enhance processes, drive innovation