Manager - Credit Risk

Role:

- This role will focus on progressing the Customer Credit, Collections strategy across our businesses to deliver externally benchmarked top quartile customer debt management, credit risk management, including design, development and delivery of process within scope across business and functions support by shared service.

- The role with provide leadership to diverse team located in Indian center and be accountable for the service delivery provided by Business Process Outsourcing Partner.

- The role will be accountable for the end to end management and execution for the Group for defined Customer Credit Management, Collections activities and actively work with senior business, finance and GBS leaders, within multiple business leadership forums.

- The role will work with key stakeholders to implement and drive process and technology solutions create to drive continuous improvement delivery efficient and compliant operations.

- This role supports our global businesses and hence appropriate working hours are required.

Key Accountabilities:

- You will develop and communicate a clear vision and GBS Strategy for Credit Management Collections, in line with Group Policies.

- You will develop and translate strategy into short and longer term operational goals, objectives, and process roadmaps; identify necessary resources (people and capital) to support the implementation of these strategies.

- You will monitor end to end process performance metrics to support the existing ongoing multiple and varied Strategic Performance Units, Business Units and Functional team objectives.

- You will be responsible for achieving top quartile process performance with Credit

Management, Collections:

- Developing and measuring performance through standardised metrics.

- You will be responsible for executing Credit Management, Collections process activities whilst ensuring legal and compliance requirements are met in all jurisdictions; liaising with relevant functional groups on policy direction; setting and maintaining process standards (including robust controls): and supporting optimisation efforts through Continuous Improvement and Technology enabled solutions, e.g RPA

- You will implement global process standard and design across your process areas, enabled by deployment of global templates embedded within relevant ERP, Customer Service global template and/or enabling technology templates; driving commonalities in processes across Business Units; and deploying with relevant business programmes of work.

- You will ensure Credit Management, Collections processes and standards are accurately incorporated

Enterprise Activity Model (EAM):

- You will be responsible for identifying and closing Credit Management, Collections process performance gaps, based on the performance metrics, audits, and where applicable external benchmarking.

- Working with the Global and/or Regional / Business / Function, you will ensure that local Continuous Improvement projects are identified and delivered to support global process standards and strategy.

- You will work to drive RPA opportunities to enable process execution.

- You will be responsible for managing a diverse team made up of both direct and indirect staff.

- You will build and support the development of Credit Management, Collections processes subject matter expertise within Global Business Services centres.

- Supporting talent development and retention by involvement of subject matter experts and/or super users at all levels of the organisation.