Manager - Credit Control & Accounts Receivable

Manager - Credit Control & Accounts Receivable

Main responsibilities: Performance Indicators:

- Support the company in optimizing financial transactions and systems by performing reconciliation of payments and customer accounts

- Strengthen and grow relationships with clients by communicating with customers regarding past-due accounts

- Assist in streamlining the accounts receivable process by identifying areas for performance improvement

Credit Controlling :

- Check customer's credit worthiness, continuous monitoring, optimise credit days.

- Able to set collection priorities based on customer risk profiles and amount past due. Must have knowledge of all different customer payment processes.

- Setting up new customer accounts and maintaining customer accounts

- Negotiate payment plans with customers and co-ordinate with branches for billing issue, collection, scheme etc.

Account Receivable Management-

- Maintain accurate records of customer balances, analyze the effectiveness of the company's credit control system and implement changes to improve profitability and reduce bad debts

- Ensure customers pay on time and chase any overdue invoices

- Improve and implement debt collection processes when there are any overdue invoices or payments, and initiate legal procedures if necessary

- Dealing with internal queries about payment

- Negotiating payment plan

- Obtaining balance confirmation and reconcile any irregularities in receipts

- Support in month end reporting requirement -sales cut off, reporting of outstanding debtors, reasons for overdue and collection plan

- Maintaining the reporting requirement related to forecast, collection, customer receivable report and taking necessary action for improve the debtor position in B/s

- Handling the internal and external audits

Analytics:

- Analysing the data to derive valuable insights, which can guide management in making decisions that enhance cash flow.

- Monitor key performance indicators (KPIs) such as Days Sales Outstanding (DSO), aging accounts etc.. Report on these metrics regularly to provide a clear picture of the company's financial health.

- Analyze AR data to identify trends, patterns, and anomalies. Use these insights to forecast future cash flows, identify potential late payments, and mitigate credit risks.

- Use analytics to segment customers based on their payment behavior. This information can inform credit policies and collection strategies.

- Prepare regular and ad-hoc reports on AR performance for management. These reports should provide actionable insights that can guide decision-making.

Business unit / Team structure: This role reports to Finance Business Partner

Key communication contacts:

- Contact Purpose and frequency of contact

- Finance, Sales, Plant, Branches Co-ordinate for billing to customer, assignment of credit limit and extension, scheme management, collection from customer, etc.

- FBP Commercial support on customer credit limit evaluation etc.

Ways of Working and Challenges:

Types of challenge or judgement How the role deals with this:

- Accurately provide insights and updates

- Analytical and problem-solving

- Liase with multiple stakeholders (internal & external)to understand the issue and resolve the same.

- Timelines Need to deliver with in tight timelines

- People management and stakeholder management Need to get work done where there is no direct authority

- Serving the customer by timely resolution of issues.

Accountabilities - resource & financial:

- People Management (current year budget) Expenditure (current year budget)

TBD TBD:

Knowledge, experience and education:

Qualifications: Required or Desirable:

- MBA Finance or Chartered Accountant with 6-9 years of relevant experience in Credit Control and account receivable management Required

Knowledge/skills/experience : Why important &how used in job?

- Strong communication and interpersonal skills Day to day interaction with customer, branches, Plant, Sales, Supply chain.

- Time management, full ownership Timely resolution of customer issues and accurate reporting of the account receivable

- Ability to build customer relationship

- Good knowledge of Excel / MS PPT accurate reporting of the account receivable

Language /Fluency:

- Local language, Good reading and writing skills in English

- Able to communicate to Regional teams clearly