Title - Manager - CI Location - Mumbai Responsibilities :&nbsp; - 20% of the time - Support GSS extended leadership team in executing the service excellence strategy and framework - Assist with prioritization of process improvement opportunities and ensuring clear ownership and delivery of improvements. - Collaborate with global stakeholders for implementing initiatives that drive value. 20% of the time : - Deep dive into current business practices and processes to identify improvement opportunities - Lead/drive improvement initiatives such as facilitating/conducting Value stream mapping (VSM) sessions, present and future state process design, improvement of key metrics like Cycle time, Takt time, Process Efficiency, First time Right% etc. 20% of the time : - Advance CI culture across the GSS teams using innovative techniques and tools - Train employees on CI fundamentals &amp; methods to identify and implement process improvement initiatives 20% of the time : Transformation projects: a. Work collaboratively with global teams to develop and implement ideas that drive business value b. Lead Lean initiatives to eliminate waste, standardize processes/practices, develop action plans to achieve service excellence and customer satisfaction c. Help teams in setting up and standardize operational, service owner and business outcome metrics 10% of the time Support CI/Transformation Head and other leaders in executing the service excellence strategy 10% of the time : Track, approve &amp; report cost savings post implementation of improvement initiatives, implement site-wide CI initiatives, setting up and rolling out new frameworks

Mumbai

Manager - Continuous Improvement 

Manager - Continuous Improvement  ,Job Description for Manager - Continuous Improvement  in STM in  Mumbai for (6-12) years of experience. Apply Now!

Job Description for Manager - Continuous Improvement  in STM in  Mumbai for (6-12) years of experience. Apply Now!