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06/04 Aruneet Moses Thacore
Principal Consultant at Prontoe HR

Views:1574 Applications:99 Rec. Actions:Recruiter Actions:4

Manager - Contact Centre (3-4 yrs)

Gurgaon/Gurugram Job Code: 683875

- Drive the processes for timely resolution of employee queries and grievances on HR matters

- Monitor & Track Implementation of internal controls and quality measures to ensure the Wish Center meets defined SLAs

- Oversee handling and responding to all inbound queries and grievances - administrative, financial, behavior, policy and others

- Sever as a point of escalation for issues or where further support is required from Business/ Function Heads

- Drive the implementation of all special projects in areas under purview such as e-recruitment helpdesk, pulse etc.

- Regularly monitor and track performance of the special projects

- Analyze of data/ inputs received from these programs

- Report out findings/ observations from the analysis to appropriate stakeholders to drive appropriate actions.

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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