Manager - Contact Center Solution Sales

Brief of role and responsibilities: In this position, the primary role is to pursue new business. 

Responsibilities include;

- Identify leads and propose contact center related managed services and/or other products and services to meet those needs as per customer requirement

- Present product information to prospective customers.

- Drive revenue growth and bring in new business from prospective and current customers.

- Develop and negotiate customer specific contractual agreements to contractual closure.

- Develop appropriate financial analytics that represent customer ROI.

- Participate in internal Sales and Account Planning sessions.

- Direct sales development through a combination of phone calls, email campaigns, and market sector knowledge/intelligence.

Must Have Skills/Knowledge:

- The ideal candidate should be able to close Call center sales deals by providing in-depth technology expertise and the ability to dig deep and completely understand a customer's IT environment.

- In the long run, candidate should identify potential Call center opportunities, and the strategy about how to develop them.

- Should be able to articulate the solutions to align with client's requirements with respect to call center business

- Develop and maintain competitive knowledge on CC industries and products to leverage in the sales cycle

- Proven ability to manage complex sales cycle, with a track record of successful revenue attainment

- Excellent communication/negotiating/closing skills with customers/prospective customers

- Aggressive, strong organizational skills and a self-starter

- Must have requires an experienced in Call center solution selling

Preferred Skills/Knowledge: Candidate should have an established sales record in the networking, telecommunications, convergence, and unified communications areas