Upgrade to Pro Member
Business Leader at Xpert Conexions
Views:471 Applications:86 Rec. Actions:Recruiter Actions:5
Manager - Contact Center Operation - BPO/ITeS (5-16 yrs)
Contact Center Operation
1. Responsible for digital call center operation Pan India and inbound voice operation for chennai.
2. Preferred Industry: BPO and FMCD.
3. Experience between 5 years to 16 years.
4. He is based at Chennai (call center site) and align branch.
5. Pref technical background (BE/B.Tech)
6. Tamil is mandatory.
Job Description :
1. [Vendor management] Manage out sourced call center operations through regular reviews and strong governance. Ensure delivery of KPIs and other key matrices. Vendor Bill verification pre processing.
2. [Customer experience management] Analyze all the processes that customers experience and participate in providing suitable customer services accordingly.
3. [Quality management] Communicate with customers for customer quality control and carry out activities to secure quality competitiveness of our company and customers.
4. [Customer support management] Perform activities for customer support by developing contents for customers to find solutions for problems through online.
5. [Remote customer support] Solve customer inconveniences via remote system, and perform to improve customer satisfaction and reduce service costs.
6. [Digital Transformation] Impact assessment of changes from across service department & company that may impact digital service support. Suggest & implement innovative ways in which we can improve our digital service journeys for our customers.
Suhail
This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.
2-Step Verification - Action Required
We've updated our security procedures!
Your privacy and security are important to us. We've recently updated our security measures to make iimjobs.com safer and more secure for you. This change requires you to reset your password.
Please reset your password using the link sent to your email. If you did not receive any email, please check your spam folder..
