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15/04 Arun Yadav
Director at MacroHire

Views:264 Applications:103 Rec. Actions:Recruiter Actions:0

Manager - Contact Center - Eyeware Business (7-16 yrs)

Gurgaon/Gurugram Job Code: 914271

We are hiring "Manager - Contact Center" for an Eye-ware Firm @Gurgaon Loc

Requirement :

- Lead a team of about 200+ employees including executives, TL and SME for lead generation of Home Business and associated back end processes.

- Possess a go-getter attitude and should carry an optimistic approach to achieving ambitious target month-on-month

- Should have a proactive approach to leading team and devising breakthrough ideas to achieve targets

- Should have sound understanding of predictive dialer and optimizing CC operations

- An aggressive individual to drive team on higher occupancy, productivity and numbers

- Should be able to analyze the numbers well and find out existing loopholes in the process

- Must carry a vision of growing business to the tune of 10x and has demonstrated similar capability in the past

- Should be an achiever and not be afraid of failure

- Should have hand-on Experience on Dialer

- 5 years of min experience of handling a team of min 100 associates.

Women-friendly workplace:

Maternity and Paternity Benefits

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