Manager - Contact Center - Eyeware Business (7-16 yrs)
We are hiring "Manager - Contact Center" for an Eye-ware Firm @Gurgaon Loc
- Lead a team of about 200+ employees including executives, TL and SME for lead generation of Home Business and associated back end processes.
- Possess a go-getter attitude and should carry an optimistic approach to achieving ambitious target month-on-month
- Should have a proactive approach to leading team and devising breakthrough ideas to achieve targets
- Should have sound understanding of predictive dialer and optimizing CC operations
- An aggressive individual to drive team on higher occupancy, productivity and numbers
- Should be able to analyze the numbers well and find out existing loopholes in the process
- Must carry a vision of growing business to the tune of 10x and has demonstrated similar capability in the past
- Should be an achiever and not be afraid of failure
- Should have hand-on Experience on Dialer
- 5 years of min experience of handling a team of min 100 associates.