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10/01 Rajni Mishra
Consultant at Talentoj

Views:111 Applications:32 Rec. Actions:Recruiter Actions:8

Manager - Consumer Research - Real Estate (4-6 yrs)

Delhi NCR Job Code: 1030630

What does this role hold for you?

- Working with a diverse group of stakeholders, you should have experience understanding approaches around exploratory research, user lifecycles, NPS, and a general awareness of the complete research partner ecosystem

- Create and execute strategic research pieces to improve customer satisfaction

- Creating a reliable and realistic representation of the audience segment by identifying user personas through user research and web analytics

- UX audit and heuristic analysis to evaluate the usability of the website, landing page, new design, and functionalities

- Collaborating with cross-functional teams to accurately identify problem statements

- Developing and implementing user research methodologies and strategies by creating consumer journey for all verticals

- Assist the Product and Business teams in representing customers' voices, influencing decisions that delight customers, and identifying ways to improve the customer journey.

- Conduct independent research charters to assist business teams in making data-driven and consumer intelligence-driven decisions

- To synthesize key learnings into effective business solutions, would need to work closely and independently with Data Analytics teams, external consultants, and market research partners.

- Facilitate communication between internal and external stakeholders

- Doing a competitor analysis to understand product offerings and features

Apply if you have :

- Graduation and/ or a post-Graduation degree from Tier 1 Colleges like IITs/ BITS Pilani/ IIMs with a minimum of 4 years of experience in CX Research

- Strong analytical skills to extract actionable insights

- Previous experience in research firms with exposure in internet firms is a plus

This job opening was posted long time back. It may not be active. Nor was it removed by the recruiter. Please use your discretion.

Women-friendly workplace:

Maternity and Paternity Benefits

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