Job Description : - As A Consumer Relations Team Lead, you will represent the company in all Consumer Interactions, Quality, E-C & Social and External Contact Centre - Encourage and practice a culture of high-quality service and continuous improvement within Consumer Relations - Strong verbal and written communications skills - Candidate must have similar experience of working in FMCG or Pharma sector. Through positive relationships with our consumers you will : 1. Advance and protect the company's corporate and brand reputation 2. Mitigate risks from consumer complaints 3. Support the business in driving and upholding vigilance 4. Alert team on key/trending issues - Work with Contact Centre on all channels (phone, email, letter or social media & EC) - Provide accurate and updated information to consumers and contact centre about the products, consumer promotions and corporate policies; - Recognize and report unusual, sensitive and potentially damaging situations ASAP - Varied administrative duties: fulfilment, monitor AE reporting, co-ordinate QA returns and monthly report for the BU, - Working hand in hand with Marketing, Commercial Quality, Manufacturing sites and making sure this is done in a timely manner. - Analyse product complaints to identify the issues with greatest impact on the consumer experience and drive product improvement to resolve these issues - Be able to work with a minimum of supervision while adhering to the company guidelines and SOP- s - Able to handle difficult consumers - Managing Contact Centre - Weekly and Monthly Reporting - Having adequate product information - Accurate recording of data

Gurgaon/Gurugram

Manager - Consumer Relations - FMCG 

Manager - Consumer Relations - FMCG  ,Job Description for Manager - Consumer Relations - FMCG  in Northstar Consulting in  Gurgaon/Gurugram for (8-12) years of experience. Apply Now!

Job Description for Manager - Consumer Relations - FMCG  in Northstar Consulting in  Gurgaon/Gurugram for (8-12) years of experience. Apply Now!