Consultant - Sales and Marketing at Michael Page
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Manager - Consumer Relations - FMCG (4-10 yrs)
Hiring a Consumer Relations Manager for an FMCG MNC based in Mumbai.
- Develop and action consumer care strategy to serve the needs of SE Asia, India and Middle East consumer and business team.
- Escalate sensitive consumer issues which may result in media coverage, litigation or product recall/withdrawal
- Support product related incident management in India, SEA and ME markets
- customer service skills, especially negotiation and influencing
- training skills
- strong written and oral communication skills
- independently resolve problems
- ability to multi-task
RT: Head of Consumer Relations