Manager - Collections - Unsecured Business Loans

- We are seeking a dynamic and results-driven Manager of Collections to lead our unsecured business loan (BL) recovery efforts.

- The ideal candidate will have extensive experience in collections management within the NBFC sector, with a proven track record of achieving targets and minimizing delinquency.

- You will be responsible for developing and implementing effective collection strategies, managing a team of collection officers, and ensuring compliance with all regulatory requirements.

Key Responsibilities:

- Collections Strategy and Planning: Develop and implement comprehensive collection strategies for unsecured business loans, focusing on early delinquency management, recovery, and write-off minimization.

- Analyze portfolio performance, identify trends, and develop action plans to improve collection efficiency.

- Set and monitor collection targets and KPIs, ensuring alignment with organizational goals.

- Design and implement collection policies and procedures, ensuring compliance with internal guidelines and regulatory requirements.

- Team Management and Leadership: Lead, mentor, and motivate a team of collection officers, providing guidance and support.

- Assign and monitor team performance, conducting regular performance reviews and providing feedback.

- Conduct training sessions to enhance team members' collection skills and knowledge.

- Foster a positive and collaborative work environment.

- Manage the field collection team.

- Collections Operations: Oversee the day-to-day collection operations, ensuring timely and effective follow-up on delinquent accounts.

- Manage the allocation of cases to collection officers, optimizing workload distribution.

- Utilize collection management systems and tools to track and manage collection activities.

- Implement and monitor skip tracing and asset recovery processes.

- Manage the legal and recovery process for written off accounts.

Delinquency Management and Recovery:

Develop and implement strategies for early delinquency management, minimizing the risk of defaults.

- Negotiate repayment plans and settlements with delinquent borrowers.

- Manage the repossession and auction of assets, ensuring compliance with legal requirements.

- Coordinate with legal counsel for legal action and recovery proceedings.

- Prepare and present regular reports on collection performance, delinquency rates, and recovery efforts.

- Ensure compliance with all relevant laws, regulations, and internal policies.

- Maintain accurate and up-to-date records of collection activities.

- Ensure that the team is following all the RBI guidelines.