Manager - Collections - Telecom Industry

Job Profile : Collection Manager - Telecom Industry.

Position : Collection Manager.

Department : Finance & Revenue Assurance.

Industry : Telecommunications.

Location : Noida.

Reports To : Head of Finance / Revenue Assurance Manager.

Job Summary :

- The Collection Manager will oversee the end-to-end debt recovery process, ensuring efficient collection of outstanding payments from customers while maintaining strong customer relationships.

- This role requires strategic planning, team leadership, and collaboration with internal stakeholders to optimize collection strategies and minimize bad debt for the telecom company.

Key Responsibilities:.

- Develop and implement effective collection strategies to achieve company targets.

- Manage and lead the collections team, providing guidance, training, and performance reviews.

- Monitor accounts to identify overdue payments and initiate timely follow-ups.

- Establish and maintain relationships with key customers to facilitate payment agreements.

- Analyze collection data to track performance, identify trends, and suggest process improvements.

- Collaborate with sales, customer service, and legal teams to resolve disputes affecting collections.

- Ensure compliance with regulatory requirements and company policies in all collection activities.

- Prepare regular reports on collection status, outstanding debts, and recovery forecasts for senior management.

- Negotiate payment plans with customers, balancing company objectives with customer satisfaction.

- Utilize collection software and CRM systems to maintain accurate records and reports.

Key Skills & Competencies:.

- Strong leadership and team management skills.

- Excellent negotiation and conflict resolution abilities.

- Strong analytical and problem-solving skills.

- Proficiency in collection management software and CRM tools.

- In-depth knowledge of telecom industry billing and revenue assurance processes.

- Excellent communication and interpersonal skills.

- Ability to work under pressure and meet tight deadlines.

Qualifications:.

- Bachelor's degree in Finance, Business Administration, Accounting, or related field.

- Master's degree or relevant certifications (e. , Credit Management) is a plus.

- Minimum of 5 years of experience in collections, with at least 2 years in a managerial role, preferably in the telecom sector.

- Knowledge of legal regulations related to debt recovery in the telecom industry.