Posted By
Posted in
Banking & Finance
Job Code
1465994
Manager Operations - Collections (US Banking Cards Voice Ops only).
Role Description: In this role, you will play a pivotal role in managing and optimizing our collections operations, ensuring timely recovery of outstanding debts, and fostering a high-performance team environment.
Roles & Responsibilities:
- Act as an intermediary between the client and company, facilitating communication.
- Achieve monthly performance targets.
- Utilize and relay updates regarding changes in regulations, policies, and procedures.
- Ensure adherence to both Federal and State Laws in all collections activities.
- Formulate action plans to achieve departmental objectives.
- Conduct monthly performance evaluations for Collection Supervisor
Expected/Key Results:
- Meet contractual client obligations
- Meet operational expectations by implementing and maintaining high CTQ standards
- Meet internal / client SLAs (NPS, AHT, customer experience, efficiency, qualitative metric, etc)Top of Form - Meet Internal / Client KPI & SLA (Contact Rates / Payer Rates / Spins / APS / Audit Scores / NG Rates / Quality Scores etc)
- Process improvement through implementation suggestions maximize the efficiency
- Lesser incidents of critical ops process escalations
- Coordinates performance appraisals and terminations with operations job functions
Competencies & Skills:
- Proficiency in utilizing the CUBS Collection Application (system software). - Proficiency in utilizing Collection CRM.
- Familiarity with the Dialer Collection Application.
- Knowledge of FDCPA (Fair Debt Collection Practices Act) and relevant State Laws. - Knowledge of FDCPA (Fair Debt Collection Practices Act), CFPB and relevant State Laws
Interested candidates can mail their profiles to jpabhishek@searchlight.co.in or call us @ 040-35596951.
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Posted By
Posted in
Banking & Finance
Job Code
1465994
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