Manager - Collections - Banking

Duties and Responsibilities:

1. Delinquency Analysis and Trend Identification:

- Conduct comprehensive delinquency analysis on a PAN India basis, segmented by area, customer profile, and loan segment.

- Identify and analyze trends in delinquency, including early warning signs, across all regions and branches.

- Prepare detailed reports and presentations on delinquency trends and provide actionable insights to senior management and regional teams.

- Proactively identify and communicate emerging delinquency patterns to enable timely intervention and mitigation strategies.

2. Bounce Reduction and Call Centre Coordination:

- Collaborate with the Call Centre to implement effective bounce reduction strategies through targeted awareness calling campaigns.

- Monitor the effectiveness of bounce reduction initiatives and provide feedback for continuous improvement.

- Develop and maintain strong working relationships with the Call Centre team to ensure seamless communication and coordination.

3. Litigation and Legal Proceedings Management:

- Liaise with the Litigation team to initiate and monitor legal proceedings for delinquent accounts in a timely manner.

- Track the progress of legal cases and provide regular updates to relevant stakeholders.

- Ensure compliance with legal and regulatory requirements related to debt recovery.

- Stage wise follow up of legal proceedings.

4. Collection Management Information System (MIS) and Reporting:

- Develop and maintain comprehensive collection MIS reports, including daily, weekly, monthly, and quarterly reports for all Asset Head (AH) Collections.

- Ensure the accuracy and timeliness of all collection data and reports.

- Utilize MIS data to identify areas for improvement and implement corrective actions.

5. Incentive Process Management:

- Manage the incentive process for the collection team, ensuring accurate and timely calculation and disbursement of incentives.

- Develop and implement incentive schemes that motivate and reward high performance.

- Address any queries or issues related to incentive payments.

6. Regional Team Coordination and Feedback:

- Coordinate with regional collection teams to ensure consistent application of collection policies and procedures.

- Provide timely and constructive feedback to regional teams on their performance.

- Facilitate regular communication and knowledge sharing among regional teams.

- Gather and analyze collection feedback from regional teams to improve overall collection effectiveness.

7. Other Responsibilities:

- Stay updated on industry best practices and regulatory changes related to debt collection.

- Contribute to the development and implementation of collection policies and procedures.

- Participate in training and development programs to enhance collection skills and knowledge.

- Perform other duties as assigned by the reporting manager.

Qualifications and Skills:

- Degree in Finance, Business Administration, or a related field.

- 4 years of experience in collection management within the financial services industry, preferably in home loans.

- Strong understanding of delinquency analysis, collection processes, and legal procedures.

- Excellent analytical and problem-solving skills.

- Proficiency in using collection management systems and MIS tools.

- Strong communication and interpersonal skills.

- Ability to work independently and as part of a team.

- Strong leadership and1 coordination skills. -

- Knowledge of regional Indian languages is preferred.