Role Name: Manager - CCNR Location: Vijayawada Purpose of the role : Responsible for leading the collections & retentions for all the business locations in Andhra Pradesh. Work with the operations & branch heads and improve the retentions, thus manage the churn for AP business Key Responsibilities : - Monitor & provide guidance to team members to ensure collections happen on time - Work towards reducing the churn and support the business development - Provide quality resolution to the customers by expediting and identifying the gap - Work with other teams to resolve the customer queries or complaints - Manage Collection metrics & work towards month on month improvement - Identify and initiate process improvements - Support team in handling escalation - Design and ensure implementation of retention process in the company. - Prepare and submit annual retention plan and budget to management covering retention and deactivation - Design and implement approval metrics for retention process - Design MIS format to track retentions and deactivations. - Monitor telephone calls of retention executive to customers to do quality audit. - Analyze repeat complaints and suggest permanent solution leading to high degree of customer satisfaction. - Ensure collection & retention executives achieve their targets as per approved budget. - Monitor and ensure shifting, deactivations, reactivation requests received are promptly attended. - Provide consistent support to new recruits - Provide timely updates to the management on collection & retention metrics Educational & Experience requirements: - Graduate/Post Graduate or equivalent - Minimum 9- 15 years of work experience with proven record of handling large teams Key Personal Attributes: - Good interpersonal skills - Must be collaborative in approach and a team player - Very good at networking, negotiations and influencing - Capability to understand the customer needs and strong business acumen.

Andhra Pradesh

Vijayawada

Manager - Collection & Retention - Telecom/ISP & Banking 

Manager - Collection & Retention - Telecom/ISP & Banking  ,Job Description for Manager - Collection & Retention - Telecom/ISP & Banking  in HeadPro Consulting LLP in  Andhra Pradesh Vijayawada for (9-15) years of experience. Apply Now!

Job Description for Manager - Collection & Retention - Telecom/ISP & Banking  in HeadPro Consulting LLP in  Andhra Pradesh Vijayawada for (9-15) years of experience. Apply Now!